How can I access my account if I forgot my password?

There is nothing we can do if you forgot your password. 

The only possible methods to produce a password reset is having an alternative e-mail set up (see or having generated and stored a recovery code (see 

This recovery code would have normally been created and presented to you when your account was created. If you did not retain this, you can create a new one (see, assuming you have your password. 

Please note that if you reset your password using a recovery email, all your stored messages will be erased permanently. This may seem a bit extreme, but we do this to protect our users and their information.

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