How do I reset my email account password?

Hello there,

I'm struggling with my password

I had issues wth my computer
and when accessing my mails from a tablet I couldn't remember my password
so I changed it to another one

my computer is now back
but I happen to forget the new one I created

and now it seems that I cannot reset a password

Hello,

Please let us know what your username is, and we can look into the problem!

Hello,

I successfully changed my password, but it's not allowing me to log in via webmail to check my email. I have access to my account, but not my email. I'm confused. Can you help?

Hi,

It seems there is a bug in our system right now, we are working on a fix.

In the meantime, as a work-around to get access to your account, you can login to https://account.riseup.net and click the Passwords button on the left, and there change your password again. You can use the existing password that you used to login to https://account.riseup.net in each of the three boxes. Once you change it there, you will be able to access your webmail again.

Thanks for your patience as we fix this issue!

I'm a little concerned--for some reason I could not sign in using my saved password today, so went to change it, and it indicated that only for a limited time would it be possible to reset my password with an alternate email account. This is problematic for several reasons. I have had this account for close to 15 years. I do not wish to lose it. But I cannot be sure I will never get locked out of my account for some mysterious reason, and do not want to be stranded with no access because riseup for some reason doesn't want me to be able to use my alternate email address (which I've had for almost 25 years). Why are you eliminating alternate email address access for password reset? What do you propose as a viable alternative.

We are considering a more secure way to continue to allow the email reset process! We just haven't sorted it out yet. We were wanting to phase out the alternative email option and only allow you to reset your password with the reset token, but we realize this might be too difficult for people to transition to.

Hi,

Just to let you know that I'm closing this ticket because we haven't heard anything back from you for a long time.

We hope your issue was resolved successfully, if it was not, then please reply to let us know.

Otherwise, there is no need to reply.

Hello,

I can't login to webmail with account password. I changed the password, but with new password not work too.

What can I do?

Thanks!

I lost my password and recovery code cause harddisk damage.

My username is saffiq.

Thanks in advance

To reset your email password, please visit https://account.riseup.net and click the Reset Password button and follow the directions there.

Hello !
I have a big problem with your new method, I did not realize it until today, so I did not generate a recovery code. I really can't accept that all my emails will be destroyed if I chose the old method ( using the alternative email )to rest my password, I've a very important emails there ... please can you help me with this issue ?
my other email is : sumsom

Hello,

What is your account name so we can investigate the matter?

crossbill

Hello,

Just couldn't login to webmail after long, one month approx., inactivity. Much, much strange and unexpectable behaviuor ... Assumed account had been hacked somehow, resetted password using recovery code. Now can login to account.riseup.net, BUT ... STILL CAN'T login to webmail at mail.riseup.net. Account name: dixi77

For now webmail is OK. Could suggest this one was ordinary technical maintenance issue.

Hello,

In order to reset your password, please visit https://account.riseup.net and login there. You will find all of your Riseup account settings there, including the ability to change your password.

Crossbill

Hey, I have a big big problem with my account yaroz@riseup.net because I saved my password on Dashlane, but I lost my pass with that shitty Dashlane, so I would like to know if you could help me recover my account? If you could tell me the second email I putted for yaroz@riseup.net I think I can recover it but I don't remember either.

Unfortunately, there is no recovery email set for that account.

Without a recovery email, or a recovery code, there is nothing we can do to help you restore your account.

I'm sorry for this, its not an ideal situation, but I hope you can regain access to your password.

crossbill

Hi,
I have a probleme with my password for my account isabellechapalay@riseup.net

My correct password is not accepted. I'm 100% sure that I give my correct password but it is not accepted.

Is there a probleme with my account ?

Hello,

There is no problem with your account.

Do you have a recovery code that you can use to reset your password? If so, you can use that.

Hello,

I have an old account thomaschen@riseup.net that I created prior to February 16, 2017, and whose password I have lost. I was just sent an alert from haveibeenpwned that my email was comprised in a recent leak (Exactis). I never set up a recovery code or recovery email. I don't mind if the email contents are purged. I'm just concerned about an attacker accessing my email account. Is there anything that can be done? Thank you.

Hello,

I have disabled your account. If you remember your password and would like it re-opened, please let us know.

crossbill

Hello!

I have not been using my account for a while, but I am getting active again. I have succefully changed my password of my account but still I cannot seem to be able to log in my email.

It also says that my account status is Closed - is this because I have not been using the account? Is it the reason also why I cannot get in my email?

Hello,

What is the riseup account you are writing about? I'll check into what is going on.

papageno@riseup.net

Are you there? Did you check?

Hello,

You have created a new ticket with your question, but you are referencing some other issue. Do you have the original issue that you are referring to? Otherwise, without context, I don't have a good idea of what it is you are looking for.

Hello. I don't know my password any more, but I still can get my Email on my tablet. Can you sent me a new password ? Thanks

Hi,
Just to inform you when you reset your password using alternative email, the emails are not deleted.

I have logged in to the account using recovery code, been asked and have set a new password, which now isn't being accepted - so I'm logged in but can't get into email and if I'm logged out again goodness knows what'll happen!
Please help?

Hi Terracara,

When you say you logged into your account using your recovery code, do you mean you logged into https://account.riseup.net with the recovery code? You then set a new password, and it is not being accepted where?

Can you provide me your username, so I can have a look at what is going on?

Hi, I need to access to my account for recover my twitter account access. I think I setted a recovery email, but I can't remember wich one, (maybe It's not because I've tried some possible alias, but it was no luck, but I hope in it beacause I need the account access just for email recovery. I think I could give proofs that the account is mine. Please help!!!

my other account is sunear but I have no access

Hello,

We do not seem to have an account with that username.

Hello,
I have a similar problem as all the others here. Lost my data on keepass... now without password, recovery code, and no recovery email.
Is there a chance to recover the account?
And if so, is there a possibility to send the username in a private message?
Thanks a lot!

Hello,

I'm very sorry, but if you have no password, no recovery code, and no recovery email, there is no way to recover your account.

I know it isn't helpful now, but we recommend putting your recovery code somewhere separate than your password store, so if you lose that, you have a secondary source.

Hello,

since a few days me and some colleagues cant login to our riseup email account and also cant get access to our emaillists. Since we are a changing working group we have no idea who created the account a few years ago. Is there help for this problem?

Hello,

Can you tell us the account name, and we can look into it to see if there is something we can do?

Hello,

Can you tell us the account name, and we can look into it to see if there is something we can do?

Sorry that it took that long! solid-bremen@riseup.net

Hello,

Unfortunately, your issue has no details in it, what is the problem you are needing to solve?

Our login data isnt fitting anymore. We assume somone changed our password. Can you look when the password was changed the last time? We do not have a recovery note, nor we know the conact email adress.

You can reset your password, for a limited time, using the old method of the alternate email address. Use grecoalinoe@gmail.com at the form https://account.riseup.net/reset_password_token/new

We do not store the details of when the password was last reset.

I'm sorry, but this doesn't work

Unfortunately, I do not see the original help request you have here, can you repeat your query? It appears as if you opened a new ticket, and the only content is:

I'm sorry, but this doesn't work

Hi comrades. I have some problem with accounts. I stayed in a prison for several years, and cant open some email adresses. Is it possible to solve my problem?

Hello,

Unfortunately, if you haven't logged into your account for a couple years, it was probably deactivated due to inactivity. What was your account name, and I can look to see what the situation is.

The collective I am part of, had for 3 months inactivity and now we cannot get access to our rise up e-mail. Due to some updates we lost our recovering code. We don't mine about losing our previus e-mails but we definetly don't want to lose our rise up account. We have saved our username and password but it does simply not work. How can we please recover our e-mail? We tried with the recovery e-mail but every time says "No matching entries found". Please help!

The collective I am part of, had for 3 months inactivity and now we cannot get access to our rise up e-mail. Due to some updates we lost our recovering code. We don't mine about losing our previus e-mails but we definetly don't want to lose our rise up account. We have saved our username and password but it does simply not work. How can we please recover our e-mail? We tried with the recovery e-mail but every time says "No matching entries found". Please help!

Hello,
I can't login to my red account gordaya@riseup.net using login and password.
I can't even reach to this account using the recovery code and process.
I can't recreate this account, so I suppose it still exists, somwhere with some status…
Is it suspended ? What can I do ?
Please help..... ;)

Hello,

I'm sorry, but this account was closed and removed from our system due to inactivity. There is no possible way to restore it.

Hi, I lost access to my account. I had set up email forwarding so I cannot remember the last time I had logged in. Now when trying to log in, I get the message "Username or password is incorrect." My account credentials were saved on a password manager, so there's no chance any of them were wrong. I wonder if the account was deactivated due to inactivity? My user is sambaccao.
Also, when trying to recreate the account, it tells me the username is not available. If it got deactivated, can't I use the same username for the new account?

Hi, I lost access to my account. I had set up email forwarding so I cannot remember the last time I had logged in. Now when trying to log in, I get the message "Username or password is incorrect." My account credentials were saved on a password manager, so there's no chance any of them were wrong. I wonder if the account was deactivated due to inactivity? My user is sambaccao.
Also, when trying to recreate the account, it tells me the username is not available. If it got deactivated, can't I use the same username for the new account?

Hello,

That account was not deactivated due to inactivity.

When accounts are deactivated, the username is placed on reserve, so it cannot be used again.

Hello everybody

I had to reset my notebook, and don't remember my password. I haven't put a recovery mail either... I can login my diaspora account, thought it was the same password, but it isn't. Can someone help? My user is ad16@riseup.net.

Thank you

If you do not remember your password, do not have a recovery code, and did not put a recovery email either, then there is nothing we can do to help you.

We do not run a diaspora server, so the password you use there is unconnected to riseup.

I'm sorry I cannot help you.

crossbill

hi,

i cannot login to my other account bentedgerevenge@riseup.net. I tried with the recovery code but it tells me it doesn't match (although it's the right one for sure). What shall I do?

thnx

Hello,

We kindly request that you open a specific support request for your issue, that way we can help you.

Hallo,
leider hab ich mein Passwort vergessen oder offenbar verlegt. Ich habe mich nach 2017 registriert, weshalb bei mir wohl nur die recovery code Variante in Frage kommt. Aber ich kann mich nicht mehr erinnern, wo man diesen in welcher Form bekommen hat. Einfach im Posteingang? Vielleicht kann ich dann ausmachen, wo ich diesen gesichert haben könnte. Gibt es ansonsten noch eine andere Möglichkeit für mich in diesem fall?
Viele Grüße

I lost multiple devices due to theft and with them access to all my passwords/email accounts associated, including riseup. Is there any way I can open a new account and shut down the old one or otherwise regain access if I have no code or alternative email? I don't know anyone to give me an invite at this point.

Richard,

Could you open a separate support issue and we can address your problem?

I reset my password using my backup email but when I set my new password and signed in, all my old emails were gone. I didn't see any notice on the website when I did the request. After I already set a new password, I went back to the reset password email that was sent to me and then noticed the WARNING sentence. No other email provider does this. If you were going to destroy my old emails, you should have the WARNING on the website and have a two-step confirmation if we're sure we want to destroy our old emails.

Now that that's said, is there anyway to get my old important emails back even if I try to remember my old password since the emails are apparently encrypted with that password only? Hope you can help.

Arete,

Could you open a separate support issue and we can try to address your problem?

I'm trying to get my email account back, but even with the right password it is impossible. My user is felipecabral and the account is active, but every time than I tryed, I got unathorized status.

Do I gather from this thread hat there's no way to simply and non-destructively change the password on my account? Regularly changing passwords on accounts containing personal data is just good security practice, after all. Seems odd that we can't do it.

...never mind. I found the way to simply change my password. It was hidden pretty well, but I found it. :)

Hi, I'm trying to access my riseup account, but neither my passwords work nor the recovery code I got, which I believe is the code I obtained when signing up. Could you help me?

thanks

i am trying to log into my old account and cannot remember the alternate email connected to it. I've tried all the ones I can think of (the account is like 10 years old). Can you help?? the username is deaed

Hi, I used to have an account, gamilici@riseup.net.
I can't reset password, I have set up an alternative email account for recovery and have access to it, but it keeps saying that my user is not found in the system.
Please check and let me know.Thank you!

Hi,

I had a username and email from 2011 which I forgot the password for.
Recovery email doesn't seem to work. username/email was:

andreinistor@riseup.net

Can you help me to restore access or reset it? Thanks. Andrei.

PS. I even have an old raw message received in 2011 from my account above if that helps:

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