How do I reset my email account password?

To reset your password, follow this link: https://account.riseup.net/reset_password

For email accounts created after February 16, 2017: The only way to reset your password is with a recovery code. A recovery code was created for your account when you first signed up. Without a recovery code, it is impossible to reset your password, even by us. This is because your password and recovery code are used to cryptographically seal your account data.

For email accounts created before February 16, 2017: There are two possible ways to reset the password for these accounts:

  1. If you have previously configured an alternate contact email account, you can still use this to reset your password. Follow the link above.
  2. If you have a recovery code, generated in the past when you had access to your account.
Otherwise, there is no way to get access to the account. You can request a new account, but the former username will not be available.

Discussion

Alinoe

Hello there,

I'm struggling with my password

I had issues wth my computer
and when accessing my mails from a tablet I couldn't remember my password
so I changed it to another one

my computer is now back
but I happen to forget the new one I created

and now it seems that I cannot reset a password

Medium
Crossbill

Hello,

Please let us know what your username is, and we can look into the problem!

Afraser

Hello,

I successfully changed my password, but it's not allowing me to log in via webmail to check my email. I have access to my account, but not my email. I'm confused. Can you help?

Medium
Crossbill

Hi,

It seems there is a bug in our system right now, we are working on a fix.

In the meantime, as a work-around to get access to your account, you can login to https://account.riseup.net and click the Passwords button on the left, and there change your password again. You can use the existing password that you used to login to https://account.riseup.net in each of the three boxes. Once you change it there, you will be able to access your webmail again.

Thanks for your patience as we fix this issue!

Swiss

I'm a little concerned--for some reason I could not sign in using my saved password today, so went to change it, and it indicated that only for a limited time would it be possible to reset my password with an alternate email account. This is problematic for several reasons. I have had this account for close to 15 years. I do not wish to lose it. But I cannot be sure I will never get locked out of my account for some mysterious reason, and do not want to be stranded with no access because riseup for some reason doesn't want me to be able to use my alternate email address (which I've had for almost 25 years). Why are you eliminating alternate email address access for password reset? What do you propose as a viable alternative.

Medium
Crossbill

We are considering a more secure way to continue to allow the email reset process! We just haven't sorted it out yet. We were wanting to phase out the alternative email option and only allow you to reset your password with the reset token, but we realize this might be too difficult for people to transition to.

Medium
Crossbill

Hi,

Just to let you know that I'm closing this ticket because we haven't heard anything back from you for a long time.

We hope your issue was resolved successfully, if it was not, then please reply to let us know.

Otherwise, there is no need to reply.

Ulmus

Hello,

I can't login to webmail with account password. I changed the password, but with new password not work too.

What can I do?

Thanks!

Innamul

I lost my password and recovery code cause harddisk damage.

Innamul

My username is saffiq.

Thanks in advance

Medium
Crossbill

To reset your email password, please visit https://account.riseup.net and click the Reset Password button and follow the directions there.

Did this solve your problem?