How do I reset my email account password?

To reset your password, follow this link: https://account.riseup.net/reset_password

For email accounts created after February 16, 2017: The only way to reset your password is with a recovery code. A recovery code was created for your account when you first signed up. Without a recovery code, it is impossible to reset your password, even by us. This is because your password and recovery code are used to cryptographically seal your account data.

For email accounts created before February 16, 2017: There are two possible ways to reset the password for these accounts:

  1. If you have previously configured an alternate contact email account, you can still use this to reset your password. Follow the link above.
  2. If you have a recovery code, generated in the past when you had access to your account.
Otherwise, there is no way to get access to the account. You can request a new account, but the former username will not be available.

Discussion

Alinoe

Hello there,

I'm struggling with my password

I had issues wth my computer
and when accessing my mails from a tablet I couldn't remember my password
so I changed it to another one

my computer is now back
but I happen to forget the new one I created

and now it seems that I cannot reset a password

Medium
Crossbill

Hello,

Please let us know what your username is, and we can look into the problem!

Afraser

Hello,

I successfully changed my password, but it's not allowing me to log in via webmail to check my email. I have access to my account, but not my email. I'm confused. Can you help?

Medium
Crossbill

Hi,

It seems there is a bug in our system right now, we are working on a fix.

In the meantime, as a work-around to get access to your account, you can login to https://account.riseup.net and click the Passwords button on the left, and there change your password again. You can use the existing password that you used to login to https://account.riseup.net in each of the three boxes. Once you change it there, you will be able to access your webmail again.

Thanks for your patience as we fix this issue!

Swiss

I'm a little concerned--for some reason I could not sign in using my saved password today, so went to change it, and it indicated that only for a limited time would it be possible to reset my password with an alternate email account. This is problematic for several reasons. I have had this account for close to 15 years. I do not wish to lose it. But I cannot be sure I will never get locked out of my account for some mysterious reason, and do not want to be stranded with no access because riseup for some reason doesn't want me to be able to use my alternate email address (which I've had for almost 25 years). Why are you eliminating alternate email address access for password reset? What do you propose as a viable alternative.

Medium
Crossbill

We are considering a more secure way to continue to allow the email reset process! We just haven't sorted it out yet. We were wanting to phase out the alternative email option and only allow you to reset your password with the reset token, but we realize this might be too difficult for people to transition to.

Medium
Crossbill

Hi,

Just to let you know that I'm closing this ticket because we haven't heard anything back from you for a long time.

We hope your issue was resolved successfully, if it was not, then please reply to let us know.

Otherwise, there is no need to reply.

Ulmus

Hello,

I can't login to webmail with account password. I changed the password, but with new password not work too.

What can I do?

Thanks!

Innamul

I lost my password and recovery code cause harddisk damage.

Innamul

My username is saffiq.

Thanks in advance

Medium
Crossbill

To reset your email password, please visit https://account.riseup.net and click the Reset Password button and follow the directions there.

Morpheus

Hello !
I have a big problem with your new method, I did not realize it until today, so I did not generate a recovery code. I really can't accept that all my emails will be destroyed if I chose the old method ( using the alternative email )to rest my password, I've a very important emails there ... please can you help me with this issue ?
my other email is : sumsom

Medium
Crossbill

Hello,

What is your account name so we can investigate the matter?

crossbill

Dixi77

Hello,

Just couldn't login to webmail after long, one month approx., inactivity. Much, much strange and unexpectable behaviuor ... Assumed account had been hacked somehow, resetted password using recovery code. Now can login to account.riseup.net, BUT ... STILL CAN'T login to webmail at mail.riseup.net. Account name: dixi77

Dixi77

For now webmail is OK. Could suggest this one was ordinary technical maintenance issue.

Medium
Crossbill

Hello,

In order to reset your password, please visit https://account.riseup.net and login there. You will find all of your Riseup account settings there, including the ability to change your password.

Crossbill

Jeremy Jg

Hey, I have a big big problem with my account yaroz@riseup.net because I saved my password on Dashlane, but I lost my pass with that shitty Dashlane, so I would like to know if you could help me recover my account? If you could tell me the second email I putted for yaroz@riseup.net I think I can recover it but I don't remember either.

Medium
Crossbill

Unfortunately, there is no recovery email set for that account.

Without a recovery email, or a recovery code, there is nothing we can do to help you restore your account.

I'm sorry for this, its not an ideal situation, but I hope you can regain access to your password.

crossbill

Yza

Hi,
I have a probleme with my password for my account isabellechapalay@riseup.net

My correct password is not accepted. I'm 100% sure that I give my correct password but it is not accepted.

Is there a probleme with my account ?

Medium
Crossbill

Hello,

There is no problem with your account.

Do you have a recovery code that you can use to reset your password? If so, you can use that.

Tchen

Hello,

I have an old account thomaschen@riseup.net that I created prior to February 16, 2017, and whose password I have lost. I was just sent an alert from haveibeenpwned that my email was comprised in a recent leak (Exactis). I never set up a recovery code or recovery email. I don't mind if the email contents are purged. I'm just concerned about an attacker accessing my email account. Is there anything that can be done? Thank you.

Medium
Crossbill

Hello,

I have disabled your account. If you remember your password and would like it re-opened, please let us know.

crossbill

Pocahontas

Hello!

I have not been using my account for a while, but I am getting active again. I have succefully changed my password of my account but still I cannot seem to be able to log in my email.

It also says that my account status is Closed - is this because I have not been using the account? Is it the reason also why I cannot get in my email?

Medium
Crossbill

Hello,

What is the riseup account you are writing about? I'll check into what is going on.

Did this solve your problem?