Riseup Help: I am not receiving mail, is something wrong?

Written By:

Roadrunner

Last Edited:

2018-05-142018-05-14

Tagged:

Hi,

Do the messages sent to you bounce back to the sender? If so, what explanation is given?
Might you be using up all your quota?
Can you send messages to yourself or others successfully?

If you still have problems, please submit a help ticket.

Discussion

less than a minute later
less than a minute later

Bonjour, je ne reçois pas les mails sur ma nouvelle messagerie riseup. Aussi, mon compte est entièrement configuré en slovaque et j'aimerais qu'il soit en français. Que dois-je faire?

Upvote | 0

about 9 hours later
about 9 hours later

According to FAQ, you might be running into an issue with Spamcop. https://riseup.net/en/spam#spamcop
If you're describing a situation where you're sporadically not getting a few email's per day as opposed to getting nothing than you might want to check if your ISP uses Spamcop.

Upvote | 0

3 months later
3 months later

riseup is useless garbage. I asked and asked the people RESPONSIBLE to fix the problem, and they refuse. the problem is NOT mail bouncing back, the problem is MAIL DOES NOT GET DELIVERED AND IS NOT BOUNCED BACK. NOR IS SENT MAIL SAVED ANYMORE. I SIMPLY HAVE STOPPED USING THIS SHITTY SERVICE. SORRY I GAVE THEM MONEY.

Upvote | 0

6 months later
6 months later

I have the same problem.
I can send e-mails but I can't receive any answering mail.

Upvote | 0

7 months later
7 months later

I have issue connecting my thunderbird client to my riseup account.
the process get blocked on the 'sending login information'

anyone with the same problem?

Upvote | 0

7 months later
7 months later

To be clear, are you having any issues with webmail?

Upvote | 0

8 months later
8 months later

For any email related help visit:https://www.emailcustomersupportnumber.com

Upvote | 0

9 months later
9 months later

Bonjour, je ne reçois plus de nouveaux emails depuis quelques jours sur mon riseup...je suis à 50% de la capacité. Merci de me dire ce qui se passe? Cordialement

Upvote | 0

9 months later
9 months later

Unfortunately, we do not have many in our collective that can speak your language. Would you mind if we used an online translation tool to help us understand one another or could you simply use English?

Upvote | 0

10 months later
10 months later

This ticket has been open for a long time with no reply. Therefore, we will assume that your issue is resolved or no longer relevant. That said, we will now close this ticket.

If there is still a need, please reply back with the relevant information we need to further diagnose and/or troubleshoot this and we'll do everything we can to help.

in solidarity,
riseup collective

Upvote | 0

11 months later
11 months later

Hi,
I am not receiving any emails but have no trouble sending them. Is this a temporary issue? Any tips on what i should do? Thanks in advance.
Ana

Upvote | 0

11 months later
11 months later

There's nothing wrong with mail, no. Are you sure they're not in your spam? Have you checked in both an external client and webmail?

Upvote | 0

12 months later
12 months later

This ticket has been open for a long time with no reply. Therefore, we will assume that your issue is resolved or no longer relevant. That said, we will now close this ticket.

If there is still a need, please reply back with the relevant information we need to further diagnose and/or troubleshoot this and we'll do everything we can to help.

in solidarity,
riseup collective

Upvote | 0

about 1 year later
about 1 year later

For any email related help visit: http://callemailsupportnumber.com/

Upvote | 0

I am not receiving mail, is something wrong?

Discussion

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