I am not receiving mail, is something wrong?

Hi,

Do the messages sent to you bounce back to the sender? If so, what explanation is given?
Might you be using up all your quota?
Can you send messages to yourself or others successfully?

If you still have problems, please submit a help ticket.

Discussion

Sharanu

hi

Upvote | 0
Eurasian magpie gennevilliers 01
Magpie

Hi,

What is your username?

Upvote | 0
Eurasian magpie gennevilliers 01
Magpie

Dear user, 

This ticket is being closed due to inactivity.  Please respond and reopen the ticket if you still desire assistance with this topic. 

In Solidarity,

PS: We need your help to continue our work – please consider donating to riseup – https://riseup.net/donate

Upvote | 0
Runtowin

how can i increase the quota?

Upvote | 0
Eurasian magpie gennevilliers 01
Magpie

Riseup does not provide much storage space for email. By default it is set quite low. 



If you need more space, you have a couple options:



  1. Configure an email client to download your mail, and delete it from the server. This way you are not depending on us to store your email.

  2. Delete emails in your account. You can often sort by message size to find the largest ones.

  3. We really encourage you to download your e-mail, but we know that in
    some cases that’s not an option as when multiple people have access to a
    single mail account. If your group or collective project have really
    the needs for more e-mail storage, please open a support a ticket at support.riseup.net after you reach at least 60% of your quota so we can discuss options.

More information on this subject be found at https://riseup.net/email.


PS: We need your help to continue our work – please consider donating to riseup – https://riseup.net/donate

Upvote | 0
Salunn

hello
I'm replying here because the above didn't solve my problem and I'm not sure where else to go
The problem is, emails arising from the Contact page on my web site are being automatically put into Spam and are therefore deleted in a few days.
I thought I could stop this by adding the email address they come from (form-submission@squarespace.info) to my contacts list in rise-up. But it doesn't. I don't understand this. Surely rise-up checks whether a message is coming from someone on your contacts list before it decides it's spam?
thanks,
Steve

Upvote | 0
Salunn

further to above: no matter how hard I try to put 'form-submission@squarespace.info' into 'Trusted Senders', the Contacts Management screen appears to put it there but in fact puts it in 'Personal Addresses'.
If I can't resolve this very soon I'm going to have to drop rise-up and go back to the dreaded gmail. I REALLY DON'T WANT TO DO THAT!
Steve

Upvote | 0
Eurasian magpie gennevilliers 01
Magpie

Hi,

This is the place to go when you have an issue!

Could you try logging in to account.riseup.net, going to the Mail Setting tab, then to the Spam settings tab and then filling in that address in your Allow list? If you can also test that by submitting a message to your website yourself to see if it doesn't go to the spam folder.

Let me know if you need any extra help with this!

Upvote | 0

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