I am not receiving mail, is something wrong?

Hi,

Do the messages sent to you bounce back to the sender? If so, what explanation is given?
Might you be using up all your quota?
Can you send messages to yourself or others successfully?

If you still have problems, please submit a help ticket.

Discussion

Daphne

Bonjour, je ne reçois pas les mails sur ma nouvelle messagerie riseup. Aussi, mon compte est entièrement configuré en slovaque et j'aimerais qu'il soit en français. Que dois-je faire?

Upvote | 0
Joe

According to FAQ, you might be running into an issue with Spamcop. https://riseup.net/en/spam#spamcop
If you're describing a situation where you're sporadically not getting a few email's per day as opposed to getting nothing than you might want to check if your ISP uses Spamcop.

Upvote | 0
Jason

riseup is useless garbage. I asked and asked the people RESPONSIBLE to fix the problem, and they refuse. the problem is NOT mail bouncing back, the problem is MAIL DOES NOT GET DELIVERED AND IS NOT BOUNCED BACK. NOR IS SENT MAIL SAVED ANYMORE. I SIMPLY HAVE STOPPED USING THIS SHITTY SERVICE. SORRY I GAVE THEM MONEY.

Upvote | 0
Laure.Vega

I have the same problem.
I can send e-mails but I can't receive any answering mail.

Upvote | 0
Citoyen.Candide

I have issue connecting my thunderbird client to my riseup account.
the process get blocked on the 'sending login information'

anyone with the same problem?

Upvote | 0
62b1ce96f9241943
Wxl

To be clear, are you having any issues with webmail?

Upvote | 0
Dp
Julia Wilson

For any email related help visit:https://www.emailcustomersupportnumber.com

Upvote | 0
Samuel Martinez

Bonjour, je ne reçois plus de nouveaux emails depuis quelques jours sur mon riseup...je suis à 50% de la capacité. Merci de me dire ce qui se passe? Cordialement

Upvote | 0
62b1ce96f9241943
Wxl

Unfortunately, we do not have many in our collective that can speak your language. Would you mind if we used an online translation tool to help us understand one another or could you simply use English?

Upvote | 0
62b1ce96f9241943
Wxl

This ticket has been open for a long time with no reply. Therefore, we will assume that your issue is resolved or no longer relevant. That said, we will now close this ticket.

If there is still a need, please reply back with the relevant information we need to further diagnose and/or troubleshoot this and we'll do everything we can to help.

in solidarity,
riseup collective

Upvote | 0
Anamarques@Riseup.Net

Hi,
I am not receiving any emails but have no trouble sending them. Is this a temporary issue? Any tips on what i should do? Thanks in advance.
Ana

Upvote | 0
62b1ce96f9241943
Wxl

There's nothing wrong with mail, no. Are you sure they're not in your spam? Have you checked in both an external client and webmail?

Upvote | 0
62b1ce96f9241943
Wxl

This ticket has been open for a long time with no reply. Therefore, we will assume that your issue is resolved or no longer relevant. That said, we will now close this ticket.

If there is still a need, please reply back with the relevant information we need to further diagnose and/or troubleshoot this and we'll do everything we can to help.

in solidarity,
riseup collective

Upvote | 0
Peter Parker

For any email related help visit: http://callemailsupportnumber.com/

Upvote | 0

Did this solve your problem?