VPN Connection and Account Error

Tangerinechimney@Riseup.Net wrote...
Something failed, but we did not get a message
User timeout caused connection failure.

Getting either of these errors should I attempt to connect to my VPN account.

Having a different error in that should I try to set up a new account, each listed provider is described as 'not configured.' From this screen both next/cancel buttons do nothing.

Further information: running debian, trying to connect from China, and have tried both the latest version of bitmask downloaded from bitmask.net and version 0.9.2.
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Tangerinechimney@Riseup.Net replied...
Log from version 0.9.2:

[2017-10-10 05:03:53] ERROR - L#None : None:None - Requirements file not found. IOError(2, 'No such file or directory')


[2017-10-10 05:03:54] WARNING - L#None : None:None - Backend is offline!


[2017-10-10 05:03:57] ERROR - L#39 : leap.common.check:leap_assert - Bug:


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - File "/usr/lib/python2.7/threading.py", line 783, in __bootstrap


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - self.__bootstrap_inner()


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - File "/usr/lib/python2.7/threading.py", line 810, in __bootstrap_inner


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - self.run()


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - File "/usr/lib/python2.7/threading.py", line 763, in run


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - self.__target(*self.__args, **self.__kwargs)


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - File "/usr/lib/python2.7/dist-packages/twisted/python/threadpool.py", line 196, in _worker


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - result = context.call(ctx, function, *args, **kwargs)


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - File "/usr/lib/python2.7/dist-packages/twisted/python/context.py", line 118, in callWithContext


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - return self.currentContext().callWithContext(ctx, func, *args, **kw)


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - File "/usr/lib/python2.7/dist-packages/twisted/python/context.py", line 81, in callWithContext


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - return func(*args,**kw)


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - File "/usr/lib/python2.7/dist-packages/leap/bitmask/backend/backend.py", line 229, in


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - method = lambda: func(**kwargs)


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - File "/usr/lib/python2.7/dist-packages/leap/bitmask/backend/leapbackend.py", line 299, in eip_can_start


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - self._eip.can_start(domain)


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - File "/usr/lib/python2.7/dist-packages/leap/bitmask/backend/components.py", line 703, in can_start


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - if self._can_start(domain):


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - File "/usr/lib/python2.7/dist-packages/leap/bitmask/backend/components.py", line 663, in _can_start


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - eip_loaded = eip_config.load(eipconfig.get_eipconfig_path(domain))


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - File "/usr/lib/python2.7/dist-packages/leap/common/config/baseconfig.py", line 174, in load


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - self._config_checker.load(fromfile=config_path, mtime=mtime)


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - File "/usr/lib/python2.7/dist-packages/leap/common/config/pluggableconfig.py", line 446, in load


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - content = self.deserialize(fromfile=fromfile)


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - File "/usr/lib/python2.7/dist-packages/leap/common/config/pluggableconfig.py", line 390, in deserialize


[2017-10-10 05:03:57] ERROR - L#45 : leap.common.check:leap_assert - leap_assert(os.path.exists(fromfile))


[2017-10-10 05:03:57] ERROR - L#179 : leap.common.config.baseconfig:load - Something went wrong while loading the config from /home/euan/.config/leap/providers/riseup.net/eip-service.json


[2017-10-10 05:03:57] ERROR - L#None : None:None - Cannot load provider and eip config, cannot autostart


[2017-10-10 05:03:59] ERROR - L#78 : leap.common.check:leap_check - You need to download the certificate first
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Crossbill replied...
Hello,

There is a newer version of bitmask available, can you please download that version and see if you still have the problems?

Thanks!
crossbill
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