Dear Riseup,
Thank you for your service, I love using this platform for my emails.
Just now, I have opened up a new email named: phmail@riseup.net.
Unfortunately when I login it fails and I am not sure why.
Could you check if the account is active and give further instructions where is able to get access this new email?
Many thanks in advance,
Pascal Hagemeijer
The Netherlands
There is nothing we can do if you forgot your password.
The
only possible methods to produce a password reset is having an
alternative e-mail set up (see
https://account.riseup.net/reset_password_token/new) or having generated
and stored a recovery code (see
https://account.riseup.net/reset_password).
This recovery code
would have normally been created and presented to you when your account
was created. If you did not retain this, you can create a new one (see
https://account.riseup.net/passwords?view=recovery), assuming you have
your password.
Both password reset methods will result in
destroying all of your messages. This may seem a bit extreme, but we do
this to protect our users and their information.
The
only possible methods to produce a password reset is having an
alternative e-mail set up (see
https://account.riseup.net/reset_password_token/new) or having generated
and stored a recovery code (see
https://account.riseup.net/reset_password).
This recovery code
would have normally been created and presented to you when your account
was created. If you did not retain this, you can create a new one (see
https://account.riseup.net/passwords?view=recovery), assuming you have
your password.
Both password reset methods will result in
destroying all of your messages. This may seem a bit extreme, but we do
this to protect our users and their information.