Thunderbird doesn't accept the accout

My other e-mail account work perfectly with different providers.

Hi,

When you add a riseup account to thunderbird, it will automatically put the correct information for the imap/pop and the smtp server.

I just created a new profile on it, and added my account without any issues

IMAP: imap.riseup.net, port 993, SSL/TLS, and normal password
Username: cyanolyca
Password:

And i have the same info as you for the smtp server.

Can you log into https://mail.riseup.net with your account data?

Hi,

thanks for your answer. I have zero problems to login to my online-account. Also on my smartphone there is no problem to login via gmail or bluemail into my riseup-account.

I also downloaded a vanilla thunderbird portable and it always tells me that

the configuration cant be checked - is the username or password wrong?

i copy and pastet the username and password, its definetely correct. Can any of my Windows-10-64Bit-Setting prevent it. I have the same problem on my second PC.

Here is what the troubleshooting sais (for my non-vanilly productive version)



Allgemeine Informationen

Name: Thunderbird
Version: 52.1.1
User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.1
Profilordner: Ordner öffnen

(Lokaler Datenträger)
Build-ID der Anwendung: 20170509142926
Aktivierte Plugins: about:plugins
Build-Konfiguration: about:buildconfig
Speicherverwendung: about:memory
Profile: about:profiles

E-Mail- und Newsgruppen-Konten
account1:
INCOMING: account1, , (imap) imap.web.de:993, SSL, passwordCleartext
OUTGOING: , smtp.web.de:587, alwaysSTARTTLS, passwordCleartext, true

account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

account3:
INCOMING: account3, , (imap) imap.web.de:993, SSL, passwordCleartext
OUTGOING: , smtp.web.de:587, alwaysSTARTTLS, passwordCleartext, true

account4:
INCOMING: account4, , (imap) imap.students.uni-marburg.de:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , smtp.students.uni-marburg.de:587, alwaysSTARTTLS, passwordCleartext, true

account5:
INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

account6:
INCOMING: account6, , (imap) imap.web.de:993, SSL, passwordCleartext
OUTGOING: , smtp.web.de:587, alwaysSTARTTLS, passwordCleartext, true

account7:
INCOMING: account7, , (imap) imap.web.de:993, SSL, passwordCleartext
OUTGOING: , smtp.web.de:587, alwaysSTARTTLS, passwordCleartext, true

account12:
INCOMING: account12, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

account16:
INCOMING: account16, , (imap) imap.riseup.net:993, SSL, passwordCleartext
OUTGOING: , mail.riseup.net:465, SSL, passwordCleartext, true

Absturzberichte
https://crash-stats.mozilla.com/report/index/bp-3100a889-eda5-4e6d-bd03-751e52170330 (30.03.2017)
https://crash-stats.mozilla.com/report/index/bp-6c8fd594-2dc8-4a08-9e1a-9b0812160904 (04.09.2016)

Erweiterungen
Adblock Plus, 2.9, true, {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Calendar Tweaks, 6.3, true, calendartweaks@DW-dev
Dropbox for Filelink, 1.0.1, true, thunderbird-filelink-dropbox@mikeconley.ca
Email Addresses in Message Headers, 3.2, true, extension-eaimh@patrick.dark.name
Enigmail, 1.9.6.1, true, {847b3a00-7ab1-11d4-8f02-006008948af5}
gContactSync, 2.0.12, true, gContactSync@pirules.net
Lightning, 5.4.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Lightning Month Tabs, 1.9, true, lightningmonthtabs@jlx.84
Manually Sort Folders, 1.1.1, true, tbsortfolders@xulforum.org
MinimizeToTray revived (MinTrayR), 1.3.2, true, mintrayr@tn123.ath.cx
Provider für Google Kalender, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Später Senden, 6.1.3, true, sendlater3@kamens.us
Year View, 0.4.5, true, yearview@kirgroup.com
Zeig'sMir! (LookOut), 1.2.19, true, lookout@s3_fix_version

Wichtige modifizierte Einstellungen

Name: Wert

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 52.1.1
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1444907286
mailnews.database.global.datastore.id: 075481c8-a192-4441-8ac8-275df0ca863
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1495545634
places.history.enabled: false
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
plugin.state.flash: 0
privacy.donottrackheader.enabled: true
security.sandbox.content.tempDirSuffix: {eae1a703-f563-41b8-a545-ecd9389e1c19}

Grafik

GPU #1
Beschreibung: Intel(R) HD Graphics 4600
Herstellerkennung: 0x8086
Gerätekennung: 0x0416
RAM: Unknown
Treiber: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Treiber-Version: 20.19.15.4624
Treiber-Datum: 3-8-2017

GPU #2
Beschreibung: NVIDIA GeForce GTX 960M
Herstellerkennung: 0x10de
Gerätekennung: 0x139b
RAM: 4096
Treiber: C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ed616d55e0bead92\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ed616d55e0bead92\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ed616d55e0bead92\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ed616d55e0bead92\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ed616d55e0bead92\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ed616d55e0bead92\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ed616d55e0bead92\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ed616d55e0bead92\nvldumd.dll
Treiber-Version: 22.21.13.8233
Treiber-Datum: 5-17-2017

Features
Direct2D: false
DirectWrite: true (10.0.15063.0)
WebGL-Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia

JavaScript

Inkrementelle GC: 1

Barrierefreiheit

Aktiviert: 0
Barrierefreiheit verhindern: 0

Bibliotheken-Versionen

Minimal vorausgesetzte Version
Verwendete Version

NSPR
4.13.1
4.13.1

NSS
3.28.4
3.28.4

NSS Util
3.28.4
3.28.4

NSS SSL
3.28.4
3.28.4

NSS S/MIME
3.28.4
3.28.4

Hi again,

I need help understanding this more.

> I have zero problems to login to my online-account.

What do you mean with "my online-account". Accessing it from https://mail.riseup.net?

> no problem to login via gmail or bluemail into my riseup-account.

You mean that gmail is fetching the mails from riseup? As if i wrote to you it shows on your gmail account?

> Can any of my Windows-10-64Bit-Setting prevent it. I have the same problem on my second PC.

No, this shouldn't be affected by any setting except one that is related to keyboards... We had in the past issues where people copy/pasted passwords but their desktop for some reason used a different keyboard setting when doing that. There were no problems with letters but stuff with signs as áéè{& failed on the paste.

So, to advance on this I'm going to do the following:

Try to add a new riseup.net account (you can delete it later) with the following data

Name: test account
E-mail: test-account-12@riseup.net
Password: W7zpsWrLEiCikrMnWjKp95F6zCubZq

Do this in the autoconfig tool of thunderbird, as it will use what we need.

In solidarity

Hey, you are the best!
Thanks to you i found the problem.

In my password was the german letter "ß". I changed it to "ss" and Thunderbird has no problem anymore! Thats a kind of huge bug then in Thunderbird, isn't it? I'll write them.

Thank you again very much!

Is that a bug of Thunderbird or of RiseUp?

Well, thunderbird is not sending what riseup is expecting, as the webmail works and the phone too

Still, i would like to now if the problem was produced during the copy/paste or for some reason thunderbird hates the ß character. I had seen the issue produced before in the copy/paste case (i use spanish symbols on passwords sometimes) and that's why i asked

I'm closing this issue for now, please contact if you face any problem again