Locked account after username changed

Em a posé une question...

After changing the username account got locked, can't get access to mail anymore.
Can't login in user account page too, last message i sow on account was "Rename In Progress"
What was about my username, after logging of, can not login back again using old or even new account.

Votes | 2
Em a répondu...

Is it a common problem?

Vote | 0
Cyanolyca turcosa ecua4944
Urraca De Cuello Negro a répondu...

Hi,

More or less, it's not a common problem per se, but sometimes tasks get stuck. When somebody changes their username it changes on one database and nowhere else and it has to wait until the process finished.

eludemail account seems to be working now, can you check if everything is correct?

In solidarity

Vote | 1
Em a répondu...

Thank you, it works

Vote | 0
Cyanolyca turcosa ecua4944
Urraca De Cuello Negro a répondu...

Sorry about the troubles. Going to close this ticket now

Vote | 0