VPN - Riseup Black - No connection

Gnulux a posé une question...
Hello everybody,

Are there any problems with Riseup.net VPN servers? I’ve tried all three and can’t connect, using Bitmask. I can’t even login to black.riseup.net (server failure)

VPN works fine with my demo.bitmask account using demo.bitmask.net from the Bitmask GUI.

Many thanks in advance for your help :-)
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Gnulux a répondu...
Solved, thanks
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Cyanolyca turcosa ecua4944
Urraca De Cuello Negro a répondu...
Hi,

Sorry about the delay on replying this. There is some work been done at the black services and we didn't really know when things will be working back and we still don't know if we are going to break another thing later, so it's possible for you to find other errors on it this week.

We hope to get it back stabilized next month.

In solidarity,
urraca
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Alwcuj a répondu...
I downloaded bitmask, was able to log in with a riseup black account, but when I click on "Turn on" for the VPN, it just says "connecting" indefinitely. I am not sure if there is a log I can see somewhere to determine what the problem is?
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Medium
Crossbill a répondu...
Hi Alwcuj,

To help you, I will need to know what operating system and release you are using, and how you installed bitmask.

You can run bitmask with the --debug flag, and you can check the logs in .config/leap -- if you can provide any of those that would be helpful!
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Alwcuj a répondu...
I am using linux mint 19 tara (based on ubuntu 18.04). I do not remember how I installed it but if I type bitmask in the terminal I get:
bitmask: command not found
I have an icon in the GUI for bitmask, I believe it is version 0.10.2 because that is the directory name.
I was able to connect to the VPN today for the first time, but then was not able to access any websites.
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Medium
Crossbill a répondu...
Alwcuj,

LEAP does not provide support for Mint for bitmask... this could be a conflict on Mint, maybe with a firewall, or similar. Maybe you could try removing Bitmask and trying riseup_vpn (https://riseup.net/en/vpn/betatest) and see if that works in Mint instead?
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Kante a répondu...
I've got the same problem, using Kubuntu 18.04, kernel 4.15.0-43-generic, 64 bit.
I can Log in and all servers seem do be online (bitmask vpn list), but connection loops.
Output of bitmask logs watch:

2018-12-23T12:35:32+0100 [leap.bitmask.vpn.tunnel.ConfiguredTunnel#debug] VPN: start
2018-12-23T12:35:32+0100 [leap.bitmask.vpn.launchers.linux#debug] Could not find openvpn process while trying to stop it.
2018-12-23T12:35:32+0100 [leap.bitmask.vpn.process._VPNProcess#debug] Running VPN with command:
2018-12-23T12:35:32+0100 [leap.bitmask.vpn.process._VPNProcess#debug] /usr/bin/pkexec /usr/local/sbin/bitmask-root openvpn start /usr/local/sbin/leap-openvpn --nobind --verb 1 --remote 37.218.242.216 443 udp --remote 5.79.86.180 443 udp --remote 103.16.26.163 443 udp --remote 37.218.241.7 443 udp --client --tls-client --remote-cert-tls server --tls-cipher DHE-RSA-AES128-SHA --cipher AES-128-CBC --tun-ipv6 --auth SHA1 --keepalive 10 30 --management-client-user klaus --management-signal --management /tmp/leap-tmpvAA1NU/openvpn.socket unix --ca /home/klaus/.config/leap/providers/riseup.net/keys/ca/cacert.pem --cert /home/klaus/.config/leap/providers/riseup.net/keys/client/openvpn.pem --key /home/klaus/.config/leap/providers/riseup.net/keys/client/openvpn.pem
2018-12-23T12:35:32+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:31 +0000] "POST /API/events/poll HTTP/1.1" 200 58 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:32+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:31 +0000] "POST /API/vpn/status HTTP/1.1" 200 200 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:32+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:31 +0000] "POST /API/vpn/status HTTP/1.1" 200 200 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:32+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:31 +0000] "POST /API/events/poll HTTP/1.1" 200 58 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:32+0100 [twisted.internet.endpoints.OneShotFactory#info] Starting factory
2018-12-23T12:35:32+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:32 +0000] "POST /API/vpn/status HTTP/1.1" 200 298 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:32+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:32 +0000] "POST /API/vpn/status HTTP/1.1" 200 298 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:33+0100 [stdout#info] >LOG:1545564933,I,[giraffe.riseup.net] Peer Connection Initiated with [AF_INET]37.218.242.216:443
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:33 +0000] "POST /API/events/poll HTTP/1.1" 200 63 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:33 +0000] "POST /API/vpn/status HTTP/1.1" 200 310 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:33 +0000] "POST /API/vpn/status HTTP/1.1" 200 310 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:33 +0000] "POST /API/events/poll HTTP/1.1" 200 63 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [stdout#info] >LOG:1545564934,W,Note: option tun-ipv6 is ignored because modern operating systems do not need special IPv6 tun handling anymore.
2018-12-23T12:35:34+0100 [stdout#info] >LOG:1545564934,W,GDG6: NLSMG_ERROR: error -101
2018-12-23T12:35:34+0100 [stdout#info] >LOG:1545564934,I,TUN/TAP device tun0 opened
2018-12-23T12:35:34+0100 [stdout#info] >LOG:1545564934,D,do_ifconfig, tt->did_ifconfig_ipv6_setup=1
2018-12-23T12:35:34+0100 [stdout#info] >LOG:1545564934,I,/sbin/ifconfig tun0 10.42.0.23 netmask 255.255.248.0 mtu 1500 broadcast 10.42.7.255
2018-12-23T12:35:34+0100 [stdout#info] >LOG:1545564934,F,Linux ifconfig failed: could not execute external program
2018-12-23T12:35:34+0100 [leap.bitmask.vpn.process._VPNProcess#debug] Process Exited, status 1
2018-12-23T12:35:34+0100 [leap.bitmask.vpn.process._VPNProcess#debug] processEnded, status 1
2018-12-23T12:35:34+0100 [leap.bitmask.vpn.process._VPNProcess#debug] Restarting VPN process
2018-12-23T12:35:34+0100 [twisted.internet.endpoints.OneShotFactory#info] Stopping factory
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:33 +0000] "POST /API/vpn/status HTTP/1.1" 200 187 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:33 +0000] "POST /API/vpn/status HTTP/1.1" 200 187 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:33 +0000] "POST /API/events/poll HTTP/1.1" 200 63 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:34 +0000] "POST /API/vpn/status HTTP/1.1" 200 187 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:34 +0000] "POST /API/vpn/status HTTP/1.1" 200 187 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:34 +0000] "POST /API/events/poll HTTP/1.1" 200 63 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:34 +0000] "POST /API/vpn/status HTTP/1.1" 200 187 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:34 +0000] "POST /API/events/poll HTTP/1.1" 200 58 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:34 +0000] "POST /API/vpn/status HTTP/1.1" 200 187 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:34 +0000] "POST /API/events/poll HTTP/1.1" 200 58 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:34 +0000] "POST /API/vpn/status HTTP/1.1" 200 187 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:34 +0000] "POST /API/vpn/status HTTP/1.1" 200 187 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:34 +0000] "POST /API/vpn/status HTTP/1.1" 200 187 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
2018-12-23T12:35:34+0100 [twisted.python.log#info] "127.0.0.1" - - [23/Dec/2018:11:35:34 +0000] "POST /API/vpn/status HTTP/1.1" 200 187 "http://localhost:7070/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/538.1 (KHTML, like Gecko) Qt/5.5.1 Safari/538.1"
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Crossbill a répondu...
This line in your log seems to be the relevant one:

2018-12-23T12:35:34+0100 [stdout#info] >LOG:1545564934,F,Linux ifconfig failed: could not execute external program

Do you have ipv6 disabled somehow, or are you running bitmask as root/sudo?
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65763991
Vireo a répondu...
Dear All,

This ticket is being closed due to inactivity. Please respond and reopen the ticket if you still desire assistance with this topic.

In Solidarity,

-vireo

PS: We need your help to continue our work – please consider donating to riseup – https://riseup.net/donate
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